Telkom does not care for customers

I have recently upgraded my wireless wifi contract with telkom and they have absolutely *****ed me. They activated my contract halfway and I did not get what I was promised. I phoned the get the problem fixed and they logged a service call as per the norm. Being informed that it can take up to 72 hours to be contacted. So with about 10 hours left before the 72 hours finishes I phoned in to find out how far this is going. I was told by a consultant that it takes 72 hours to be contacted, whereas I asked that are they really pressing all the way for 72 hours. The lady said you have 10 hours left and since I phoned on a Friday I'll be contacted on the Monday. We'll I was supposed to be contacted on Monday 2018/06/18 and it's another week passed. I received a message stating my query has been resolved after I have spoken to no one and they have still not changed a thing. It is almost two weeks now and all they have phoned me about is to upgrade my other account. Frankly I would like to leave this here and just say that I will never recommend telkom to anyone nor will I ever upgrade or take another contract with them again. I have never experienced such bad service in my life. Please take this review into consideration before opening a contract.