Telkom does not care

After being loyal for over 15 Years, paying subscriptions of R5500+ pm for 5 cellphone contracts and a pocket router they dosconnect my service, debit order ran successfully on 1st November 2023. Called in to customer service and they cannot explain why it was suspended, I've requested a call back and send them an email, I'm still waiting. I'm dependant on an active line to generate income. My wife has also been impacted. She works from home and needs to have an active service or she could be considered awol. ..