TELKOM Does Not Care about there clients and ripped me off a month of data

<p>In February I changed my banking details at the Kenilworth Centre Branch in Cape Town.</p> <p>When the debit ran on the 1st of March they only debited one of the accounts that I have with them, and debited the other account from the incorrect account. On the 14th of March after they have suspended the line I contacted the call centr only to find out that they only changed the banking details on one of the accounts. I then changed the banking details on the telephone via the call center, which meant that they had the correct banking details for accounts. On the 1st of April after I instructed them to run the debit for the full amount for the account in arrears caused by Telkom, they debited the current installment from the correct account and once again debited the arrears amount from the old banking details. The result of this is that they are now charging me a R200 debit rejection fee, the lines are also still suspended. I then once again contacted the useless call centre, only to be given the run around by there call centre agents, I was then told to make the manual payment of the arrears amount, which I did, but then they also debited my account for the full invoice amount on the 25th April, now they have received the arrears amount including the incorrectly charged debit rejection fee, which I was disputing since the 14th April, andwhich still has not been resolved. Oh and now I find out that the account is with the debt collection department and that it will take a further 7 - 14 working days before the line gets reconnected. In the interim they are sitting with double the money they where supposed to get, I have not had any service for a month, I will also not be reimbursed for the data that has now been lost and I am still waiting on somebody to resolve my query with the debit rejection fee. It really seems like TELKOM who is supposed to be in the communication industry really sucks at communicating, there call center is probably one of the worst, it is a gamble you take every time you contact them, because you just dont know if the person you are going to talk to will be able to assist you.</p>