Telkom does not care about the customer

My accounts have been suspended. For over 2 years I’ve been a loyal customers and without warning they block all my lines for an outstanding amount I’ve never been advised of. On the 31 of July 2018; my accounts we’re all blocked. Understandably I had not made payment however upon contacting the call center have been given 3 or 4 different stories. 1 Agent advised to pay the subscription which I did, only to find that it didn’t help the lines remained blocked, I’ve spoken to at least 5 different consultants with different information. On Wednesday last week I spoke to Tebogo at the centurion branch he said he was a manager and advised that a payment arrangement could be reached for the outstanding amount. He has yet to call me back to set it up. On Saturday I went to the branch in south gate spoke to an agent who outright was unwilling to assist, upon requesting her name she said and I quote: “I refuse to give you my name what for” I demanded to speak to her manager. Leno billy ********** assisted me. He was calm. He also advised that he would get someone to assist. Still nothing. I understand I have an outstanding amount and am willing to make a 3 month arrangement to pay it but no one is willing to assist. This morning a consultant kept me on hold until the line cut at 59 minutes and 59 seconds. Does ones dignity go out the window as soon as you fall behind on payments? Are there no processes which have to be followed to advise me of my outstanding debt. I haven’t received a statement via mail for over 4 months and have requested it be emailed 100 times. Do they not have a debtorcontrol department who is supposed to contact me upon the first Instance of an amount outstanding? This could have been avoided. They have terrible customer services