WA
Warda A

1 reviews | Active since Oct 2015

09 Oct 2015, 18:16

Telkom does not care about service only profit

NEWSFLASH>> The leader in Telecom in our country fails hopelessly & defaults as they hold monopoly.. So I get update SMS to say installation completed and billing will commence. I call to query how the communication from their technician noting only 512km speed available & they can merely ask if i want to cancel.. this after damaging my property.<br> HERE's the CONTRADICTION.. attached a snapshot from Telkom's ADSL checker for my area noting 4MEG copper is available.....<br> I spoke to an Anneline who merely noted she going to cancel contract.. so interest in retaining clients let alone address ANY LEVEL of customer service.. to be fair she did apologize on behalf on Telkom...<br> Maybe foreign investors should explore TELKOM BUYOUT as they making so much money they frankly could not be bothered about their false advertising....REF***A

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Replies (1)
Telkom
Telkom's reply09 Oct 2015, 19:18
Official
Hello Walbertyn,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM154795.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media