Telkom does not care about online applicants!!

I made an online application about 3weeks back, they called and said it will take 5-7 days for the whole application to process, then they will deliver my phone within 5-7 days.<br> Telkom deducted money form my account on the 30th September 2015 and even today Im still without a cell phone. I have to call 10213 everyday to ask how far with my delivery, I'm put on hold for an hour or even more every single day.<br> They always say the person in charge is Freedom and he will call you back. Im very disappointed and also angry that Telkom does not waste time to deduct money but it delays to deliver. Im not happy with they way Im being treated. All I ask is to get my phone so that life can go on. This morning I sent Freedom an email asking how far with the process of delivery, he answered by saying he's not the delivery guy.WOW!<br> <br> Regards<br> Ayanda Thamana<br> ***<br> ***