TELKOM DOES NOT CARE ABOUT ITS LOYAL CUSTOMERS

I am gobsmacked that not even a month has passed and I am still having difficulty getting any assistance from Telkom. This time I have tried to contact the billing department 10213 as well as using their website SIMPLY TO GET MY ACCOUNT SORTED OUT. The reply I got on 31 October from their email was that a consultant would contact me withing 48 hours. Seven days later and nobody has bothered to contact me and apparently I have already used up my monthly allocation. I am contacting a new service provider and if Telkom wishes to take this up with me, perhaps they will pay me the courtesy of a phone call or even an email... It seems that this is the only way I will achieve a resolution to my attempts to sort out my account .

There is only so much we can be expected to tolerate before we are legally entitled to end a contract with a business that is not providing the service it promises.