Telkom does not care about its fixed line customers!

Has Telkom written off their customers who are dependent on a fixed line service? I live in Pietermaritzburg, but have had intermittent service for the past 2 years however the last month my service has been completely non-existent. We have logged faults, we have called, we have begged Telkom to sort the problem out but all we hear is that they are aware of the fault, and that is where it ends. No action, no presence, no care by Telkom. Service means servicing ALL your customers, not just the ones that you can service easily and remotely on your system. Telkom has lost its care and commitment and is showing no responsibility towards its customers. They treat us like we are a nuisance, this because they can, apparently they have enough money in their coffers?