Telkom does not care about its existing customers

I called Telkom about an upgrade and I was advised on 20 October 2015 that in order to upgrade online I must fill in the form and attach relevent documentation needed and forward to [Email Removed] and I did. On Friday I called as there was not even a confirmation that my email was received.<br> <br> I did not know that I was basically entering a horra movie, Call centre agents were so rude, they had no idea what I was talking about, they transfered me from one person to the other at some point I had to hold for 20 minutes and the person who answered the phone had no idea what I was talking about.<br> <br> I was eventually given *** and told to call that number and I did, no one cared about answering the phone until I gave up. I would go to my nearest store which is at Wonderpark (Pretoria) but I have been there twice the service is just as bad and very slow, I turned back right inside the store twice. <br> I was told I am due for an upgrade on 01 November 2015, I am not sure if I still want this upgrade. Telkom you need to value your existing customers because you have tried and tested them for 24 months, you know how reliable they are, try and keep them. Who is Sell direct?