Telkom does not care about its customers

I have logged a call with Telkom 27th October, I then followed up a few times over the past two and a half weeks on the progress of the call, nothing happens.<br> <br> My line and ADSL is dead, yet Telkom does nothing to try and assist me.<br> <br> My reference number is 242CRK271015, my escalation number is 773740, its been now over two weeks without any service .. What do I do? Telkom really does not care about customer service.