Telkom does not care about customers only thier money

Telkom has horrible customer service and are the most unwilling company when it comes to helping a customer, I have been requesting a Letter of clearance for 2 weeks now with them telling me it takes 7 to 10 days to issue I informed them that it is urgent and they responded with an escalation since i have spent almost 5 hours a day on the phone with thier call center consultants since thier shops no longer do anything but sales and you can not get to the proper people in any way, I have on numerous times asked to speak to a manager and each time there is an excuse I.E the manager is on break or on a call, in training ect.

Each time they promise me a manager will contact me back in half an hour or less and nothing happens and then the process starts a new.

This has cost me nearly 10 000 Rand due to loss of business and time, all because telkom does not care about clients or have the ability to issue a simple little letter, I am very unhappy with what telkom has become and that is to say they are money grubbing and that's all they care about is money.