TELKOM DOES NOT CARE ABOUT CUSTOMERS

In November 2018. I cancelled my Fax line with Telkom on line. The line was cut off in Early December 2018. I have no problem with showing the number as it no longer exists - *** their reference for the cancellation was *** : *** dated Nov 6. 2018 at 1:04 pm. Although it was disconnected they have been debiting my account together with my other lines, so it went unnoticed. I have since cancelled all my Telkom lines and now it becomes blatant that I have been paying an amount that should not be there. I have in the past week tried to get hold of someone th address this problem, and arrange my credit and refund. WELL WHAT A JOKE! Probably easier to contact the man in the Moon. I managed to get hold of a person in cancellations, who first denied that the line was cancelled, but when I gave her my cancellation reference, she confirmed the line was indeed cancelled on 08 December 2018. but NO she cant help me with the billing Query. I must phone 10212. They don't answer this number and from my cellular lines it costs me to call. I held on for 57 minutes to no avail.