TELKOM DOES NOT CARE ABOUT CUSTOMER

During the course of October last year we decided to stop our ADSL line and telephone plan due to them being so high. In October I phoned to make the change but was informed that it could only be made on the 14th of the month. As it was past the 14, I waited until the 14 November 2014 and phoned the call centre. I was in contact with Robert Macheba and discussed that I wanted the current services disconnected and put back to the plan I was previously on. He provided me with reference number TOC***4 and informed me that all was in order. The ADSL was disconnected but we are being charged for the period we did not have the service. We also had to make numerous calls and wait for hours on end to speak to consultant to sort out this issue. My wife eventually spoke to a Manager Nancy who got things going but now it seems that our phone line is disconnected. A fault report (11CNZ300115) has been logged on 30 January 2015 and two phone calls later we are no further than where we started. This definitely the poorest service I have ever encountered.