Telkom does not care about clients.

I use to be happy with Telkom service until Feb 2020. My line went dead and I reported the problem. I was advised a tech will be sent to have a look. 2 Weeks later I had to phone again as the line was still not sorted out. 30 days after my line went dead I had to hear from a neighbor that the Telkom line was ****** and will not be replaced. I still have not been refunded for the 2/3 months I did not have a telkom line and on top of everything Telkom double charges me for Showmax. I have cancelled Telkom yet I keep getting an Invoice. I keep sending cancellation mails and requesting refunds to no avail. Why can Telkom not be open with clients from 1st point of contact? Why is Telkom charging clients for lines that is/was inactive? Why am I being double charged for Showmax? When will Telkom eventually be able to let one know what is going on?