Telkom Does not Care

Hi.

I am really so frustrated, like generally Telkom makes me so angry but this month you have really out done yourself!!!

Let me explain the story to you. My account was outstanding for December. So End of January my debit order for January went off for about R2 214.

I logged into your website to pay my December outstanding bill and also paid R 2212.14

That means my account should now be up to date. I phoned Telkom asking to please switch back on my Cellphone as I have paid and the lady told me within 24 hours it will be switched on. It has now been 4 days and my cellphone is still suspended.

The worst thing is, you debited my account AGAIN on the first of February for an amount of R2598?

And AGAIN on for an amount of R1875

So in January in Total you took R2,212.14 + R1,875.00 + 2,598.12 which is a Total of R6687.26

This is totally unacceptable. Please rectify this immediately and ensure you pay back the money that you owe me and un-suspend my account

The payment I made online was reference number: 31ZJA310119

I cannot contact you or do anything while my account is suspended. I phoned them again this morning 2019/02/04 and still says I have outstanding balance of R4000 and my phone is still suspended.