Telkom does not care

Approx. 2 -3 months ago i logged a complaint regarding data usage that i paid for but could not benefit due to no connection. I complained and a technician was sent out to try and resolve the issue. I was then advised that the only solution would be for a fixed antenna to a set location in my home. I advised your consultants that this would not benefit me and would actually restrict me. I was then informed that the only alternative would be to refund my money. I accepted. On 14/04 I received a mail from Joshua Mnisi informing me that a request was sent off to your network team and i would be advised upon feedback from them. Today is the 06//05 and still no word or response from any of your staff members. I want my refund as agreed upon. You took my money, cannot provide a service for it and now I hear nothing from you? Is this the way you do business? Is this the way you treat your customers? Please can someone competant resolve this matter. Telkom is in breach of contract and i expect my money to be refunded within 48 hours or i will be taking this matter further.