Telkom does not cancel my contract ...

Good day, I queried with Telkom why my premiums were suddenly R100 more per month in January after receiving my online bill. Questioned and they informed me the contract has passed the 24 month contract and this is now the new increased price. Nice that they do not inform me of it but I have to sniff it out. However, I said I was not informed - Shenaaz organised that it is investigated - she was very helpful.<br> <br> I then started getting sms's as they tried to contact me - ref ***5. Individual finally got hold of me. She informed me that the credit will be passed to me-even stated in sms. In this conversation I stated I want to cancel the contract and she stated yes it was now cancelled. In sms even said if I am interested I should renew my contract as now expired. This was 19 Jan.<br> <br> Today, 3 March, I was in a Telkom store and they informed me account is active and they still charging me the increased R100 over normal bill. I stopped using internet as was informed account not active etc. When speaking to Lebogang (and later her manager), I never signed a cancellation form so \too bad\". <br> <br> I am not comfortable-can a manager resolve this as her manager isnot interested."