Telkom does not cancel Business Accounts

On 31 Oct 2019 we gave notice to cancel a business account. We emailed all required documents and a letter to ***. I received a telephone call from Telkom and was informed that the cancellation will be done and that a reference number will be sent to me via email. I did not receive a reference number. The line is still active on 2 Dec 2019. Telkom Business told me that an order was not placed on the account for cancellation. Customer Care dept can also not assist and I was told to resubmit all documentation. The business has already been closed. Beware of Telkom Business as you can can do any transactions yourself online e.g. cancel accounts. Although they are extremely friendly, one does not receive any useful assistance and problems do not get resolved.