Telkom does not bother with ****** sim and doing sim swap

I left a Hellopeter review on Telkom last week and I have had absolutely no response. I asked my mom to then come with me to the Telkom store to help me "listen" to find out what the hell is going on. For some reason I owe R834.12 (the previous day it was R814 by the way). At least the lady helping on Saturday was a bit more helpful and tried to dig a bit deeper as to why my account is locked and stating that I owe money. Turns out there was a debit order supposed to go off in 2019 but it didn't.

So the lady arranged for someone from Telkom to call my mom to help further. The person contacted my mom and said that an email was sent to me in Dec 2019. I go and check my email (I do not delete my emails and I also do not leave payments.) Also I ALWAYS pay my things because my credit score is important to me. Which Telkom messed up now, thank you very much! There is absolutely NO email or any notification. I scourged my Telkom app, and my Telkom online portal. There is NO proof of notification or ANYTHING showing that I was owing money!

And Telkom is *****ing up with my current service. My LTE device was ****** with the sim card in. The sim card is being used and Telkom is refusing to stop the service because they put a block on my account to refuse any service from me. Now in the mean time the *****s are lekker enjoying using my LTE sim card. Nice neh?

I paid the money today just to get my ****** sim swap. But I will only be able to do that in 5 to 7 days because Telkom, South Africa's largest telecommunications company, is completely useless and does not care about customer service or helping clients when their sim cards get ******. And is also not able to have faster service.

Unbelievable. I have been a Telkom user for more than 10 years.