Telkom Does not Answer Phones - No Reply to Emails

Where do I begin? I am honestly tired of having to Hello Peter Telkom, before they reply and deliver client service. I had a query regarding the relocation of my Telkom line, and I phoned Telkom on Friday 14 August at around 15:30. I phoned from my cellphone, and held on for close to half an hour, and no-one answered the phone. Eventually my phone cut out, and I decided to send Telkom an email with my query - the email was sent to [Email Removed] I then received a response a day on Saturday, stating that I had used the incorrect email address. I sent the very same email to [Email Removed] FOUR DAYS LATER, I received a response stating that I need to phone 10210. I do not want to phone Telkom again, and wait another 30-45 minutes for them to answer, if I am lucky! Modern day companies have alternative means for customers to make contact - email being the primary of them. Why can Telkom not provide the same service to keep their customers happy? For petes sake, I have a query on moving my Telkom line and I am tired of battling to get a response from you people. (Please contact me via email, as I cannot take phone calls during office hours.)