Telkom does not action cancellation requests

Item: Telkom
Rating: 1
Author: Quintus L

I have requested my ADSL Subscription to be cancelled in February of this year. I have yet again received a bill for the subscription. Why does it take nearly FIVE months and several phone calls to you to cancell this?

Helpful (0)

Replies (2)

Telkom's replyOfficial

23 Jul 2018, 10:22

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

Telkom's reply23 Jul 2018, 10:22

Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

Quintus L's updateReviewer Update

25 Jul 2018, 16:30

Hi Tumelo, the landline number is ***. Ref for cancellation is: ***A. I would like to know how I will be refunded for the four months since I cancelled in February.

Quintus L's update25 Jul 2018, 16:30

Reviewer Update

Hi Tumelo, the landline number is ***. Ref for cancellation is: ***A. I would like to know how I will be refunded for the four months since I cancelled in February.