Telkom Does Not Accept Contract Cancellation

I would like to lodge a complaint against Telkom. My contract was expiring on 3 July 2021 and I cancelled it online (Ref No: ***4) on 4 June 2021. The system said someone will call me within 7 days and its almost 2 months now and my request hasn't been actioned. Instead of cancelling my contract, someone by the name of Sherries Arries called me and tried to convince me not to cancel, i told her that I really need to cancel as I already have another contract with Telkom. She took the reference number (Ref No: ***4) and said she will forward it to the relevant department to assist but until today, nothing has been done.

Can someone please teach Telkom people to respect clients decision. When they want us to take the contracts they are very quick to call and action the request, but it's always a problem when we want to cancel. I have just tracked the issue online now and since I logged the cancellation on the 4th June 2021, nothing has been done. I need my contract cancellation to be actioned with immediate effect!