Telkom does it again: Unprofessional and playing people's credit records

<p>Telkom has sent another blow-in-the-head my way this evening... Last month I wrote a review here on HelloPeter about Telkom not doing anything about ***** activity that happened under their watch. They spotted it, kept quiet, I called them, they said they knew about it, they did nothing for 6 weeks, wrote on HelloPeter, they quickly responded and I heard nothing from them until I called in and found they fixed it. Nobody cared to call me or send an apology letter via email but here's a cherry on top, I called them this morning asking why I never got a statement in May, nobody knows, I asked if I owe anything, they said yes, I asked for details for direct payment and paid immediately and sent proof of payment to their Call Centre agent to forward to accounts because I want no nonsense when it comes to my credit score. I believe the debit order didnt go through because I disputed their errorneous debit order that equalled a bond instalment and I probably have to tell bank to allow . Regardless of the fact that I wasnt sent a statement, nobody told me how much I owe, nobody called me, I never got an SMS or email, nobody apologised, I called in myself and paid while the callcenter agent was still wrapping up my call, TELKOM HAS A NERVE OF SENDING ME A STATEMENT THIS EVENING SAYING I AM IN ARREAS 30 DAYS. I WANT THIS REMOVED becase I know you will send it to Transunion. Go back to my account and listen to all calls and trail. If I see a 30-Day non-payment dent on my credit record, I will consider legal action, approaching NCR or any ombudsman that handles this sector. I have worked so hard to keep my record clean. You never paid my Bank fees for disputed debit orders, your agents told me to live with it, you never informed of anything, never sent me my statement, I have been paying Telkom on time every month for the last two years, and you mess up and I get a dent on my record because of your negligence... ? Not a chance!!! FIX IT!!!</p>