telkom does it again!! dumbness
<p>my phone line just went dead on Sunday . on Monday 21 November..we logged a call with telkom under reference number, Fault 269CTK211116 has been created for Service ID ********** 499.... ever since then I get daily sms saying they working on it. we called yesterday and we're told the Same thing. I have no issue if thy have a huge problem that will take longer to resolve but then tell me what it is!!! when ask for.turnaround times they say we not sure! I mean how do u run a business if u cannot allocate turnaround times for different repairs?? and then I am going to be billed for service this month when infact I have none! pathetic service as usual from telkom. highly irritated!! </p>
Hello bibi-hoosain
As per our email correspondence, the fault has been caused by cable damage.
400 pair underground cables has been damaged for 20M by an unknown party.
Due to the cables having to be replaced it unfortunately takes longer than a normal line fault to repair.
A escalation has been sent to management for a progress update and a estimated time of repair.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello bibi-hoosain
As per our email correspondence, the fault has been caused by cable damage.
400 pair underground cables has been damaged for 20M by an unknown party.
Due to the cables having to be replaced it unfortunately takes longer than a normal line fault to repair.
A escalation has been sent to management for a progress update and a estimated time of repair.
Regards
Noleen
Telkom Social Media Team.
Best regards,
I thank u for the reply, but now it's the 1December and I still don't have connectivity.
as of yesterday I received an email saying you are waiting for cable delivery from your supplier...did they indicate a turnaround time for delivery of these cables?
as promised you were going to indicate an estimate turnaround time...but I received 3d nothing about that instead my bill was sent to me....
I would really like to know if I am going to spend my Christmas without connectivity...and if so I may as well cancel my line and go back to Vodacom wireless connection because this is absolutely horrible......
I thank u for the reply, but now it's the 1December and I still don't have connectivity.
as of yesterday I received an email saying you are waiting for cable delivery from your supplier...did they indicate a turnaround time for delivery of these cables?
as promised you were going to indicate an estimate turnaround time...but I received 3d nothing about that instead my bill was sent to me....
I would really like to know if I am going to spend my Christmas without connectivity...and if so I may as well cancel my line and go back to Vodacom wireless connection because this is absolutely horrible......
Hello bibi-hoosain
Please be advised that we have sent you a email and await your response to assist further.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello bibi-hoosain
Please be advised that we have sent you a email and await your response to assist further.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello bibi-hoosain
Please note we have received no feedback from the communication sent and this query will now be closed as resolved.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello bibi-hoosain
Please note we have received no feedback from the communication sent and this query will now be closed as resolved.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hi, I responded to the above to say that after the repair to my line, sudenly my room line isnt working. Anyway, guess what.....my line is dead again!!! and i logged it as normal with reference number 404CTK170117. It sems whenevr i see telkom and huwawei bakkies in my area i loose my line... its is vital that i at least get a reply to say what is wrong and an ETA if nothing else... I really need my phone and while telkom refunded me R50 for the last times no service, my ISP doesnt and i dont get money back for all the vodacom mobile data i have to pay for while somoen sits on their hands.... pls i am literally on my knees here... fix my phone please!!! thanks **********
Hi, I responded to the above to say that after the repair to my line, sudenly my room line isnt working. Anyway, guess what.....my line is dead again!!! and i logged it as normal with reference number 404CTK170117. It sems whenevr i see telkom and huwawei bakkies in my area i loose my line... its is vital that i at least get a reply to say what is wrong and an ETA if nothing else... I really need my phone and while telkom refunded me R50 for the last times no service, my ISP doesnt and i dont get money back for all the vodacom mobile data i have to pay for while somoen sits on their hands.... pls i am literally on my knees here... fix my phone please!!! thanks **********