TELKOM DOES IT AGAIN ..... DISGUSTING SERVICE ALL ROUND !

An OPENSERVE technician arrived on 17 March to say he had an instruction to check if our landline number was fibre or copper. He confirmed the line was in fact fibre but was incorrectly registered by their Admin Department and left. Immediately afterwards, our internet was disconnected. After MANY calls to technical faults, we were told this was an ADMINISTRATIVE ERROR and could not log a fault? Finally we managed to escalate our problem and given a CASE NUMBER. Yesterday I called and spoke to over 8 Telkom technical fault personnel, who all told me they could not locate this case number as they were working from home. I finally spoke to someone who was extremely helpful. While I held on the line, he sent a mail to his supervisor and said I would be contact immediately. Well not a word from Telkom yet !

PS: In desperation, yesterday I got in my car, went to TELKOM DIRECT STORE in ROSEBANK Johannesburg to purchase an LTE ROUTER. I was the only person in the store which took over 45 minutes to process my purchase. Imagine my absolute frustration when I went to pay their MONITOR was faulty and as a result, the sale (valued at R2,100-00) was left on the counter. I ended up buying an LTE from INCREDIBLE CONNECTION upstairs !!!!!!

I'm seriously considering to end our 40 year association with TELKOM and go to another service provider.