Telkom does it again. Biggest mistake to get involved with this crowd...

Again Telkom provides the most awful service. Cables where ******, reported a fault in August wad told I would receive a call to provide me an alternative. Never received a call so I called them, I was told to go to my nearest branch 250km away so I did I was then told to call the call centre! So I decided to cancel the account. I have been billed since August every month I have received no service no alternative and now I have to pay for it? Cancellation has been ignored. Useless....