1 reviews | Active since Sept 2015
Telkom does it again!!!
<p>Telkom does it again, they make empty promises and have gone a step further now, they are LYING to their customers! My landline and internet line has been down for more than a week (again!!), I follow up daily by calling them on the 10212 fault line and they keep on saying that my problem is with their technical department. This afternoon (Friday, 22 July) Sonwabe at the 10212 number tells me that her system says that a Telkom technician has been twice to my home this week...What a bunch of ***** as no technician has been to my site, not even a call from their technical department to come see to my fault!! It is not then first time I've had this problem with Telkom, I advise all aspriring customers to think twice before you do business with a bunch of *****!!!!</p>
Two days later and guess what, still no reply from Telkom! I still have no service, no land line, no internet line, no communication from Telkom's side!But come the end of the month Telkom wants payment for the service they have rendered. We'll see about that, I will repay Telkom the favour of "no service" with a favour of "no payment" you cannot pay for that you have not received.
Two days later and guess what, still no reply from Telkom! I still have no service, no land line, no internet line, no communication from Telkom's side!But come the end of the month Telkom wants payment for the service they have rendered. We'll see about that, I will repay Telkom the favour of "no service" with a favour of "no payment" you cannot pay for that you have not received.
Hello markwampach
The fault has been linked to a TBI logged for cables that has to be replaced at the exchange due to damage caused by an unknown party.
Unfortunately because the cables has to be replaced it does take longer than a normal line fault to repair.
Our technicians are currently attending to the TBI.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello markwampach
The fault has been linked to a TBI logged for cables that has to be replaced at the exchange due to damage caused by an unknown party.
Unfortunately because the cables has to be replaced it does take longer than a normal line fault to repair.
Our technicians are currently attending to the TBI.
Regards
Noleen
Telkom Social Media Team.
Best regards,
This answer sounds exactly as the ones I've been getting from the call centre consultants - more promises "Our technicians are currently attending to the TBI". Learn to deal better with your customers, be more exact with your feedback, indicate when this problem will be fixed! Otherwise when it comes to paying my bill, I will inform Telkom that "I am currently attending to the payment of my bill, payment will follow".
I await your further feedback and I will continue reporting on Hellopeter as you seem to be unable to communicate in person with your clients. You have my cel number but chose not to speak to me in person.
This answer sounds exactly as the ones I've been getting from the call centre consultants - more promises "Our technicians are currently attending to the TBI". Learn to deal better with your customers, be more exact with your feedback, indicate when this problem will be fixed! Otherwise when it comes to paying my bill, I will inform Telkom that "I am currently attending to the payment of my bill, payment will follow".
I await your further feedback and I will continue reporting on Hellopeter as you seem to be unable to communicate in person with your clients. You have my cel number but chose not to speak to me in person.