Telkom does it again!

I am very disappointed in your services as you will decline, bill, deduct and disconnect as you wish. My service is now disconnected due to your system errors. My statement on 1 August shows that my payment is reflecting but the call centre agents cannot see my payment and as a result I have now been disconnected and also declined new tablet contracts for my kids. I have also unblocked your debit order but there is still no improvement for me!!!!! Should the customer not come first? or is that a myth in SA! I hope that Telkom compensates me for all my troubles as a thank you is simply is not enough!