Telkom does it again

So I've been experiencing problems with my telkom business line where the line is completely dead and I don't have internet access. I've called the call centre over 10 times and each time I've been told that there will be a technician assigned to the job. I've communicated with the Facebook team and all they can say is that my fault has been escalated.. I've used the 'talk to us' portal on their website and all the operator could tell me was that my fault was escalated. Today is 1 month later, I have no access to emails or phone calls. I run supermarket where my emails are as important as my phone calls. I've had to make use of a personal phone wich cost me 10x more than I would pay on my telkom line and I'm still being charged by telkom for a non working line. I've been patient this whole time but today is where the line is drawn. No 1 seems to have the knowledge of what's going on. How difficult can it be to have this matter sorted out. I've asked to speak to managers or team leaders but they were never available. I've been advised to report telkom to icasa which I haven't done yet but will do very soon! FIX MY LINE! Or I will be forced to take my business elsewhere!!!