Telkom does it again!!!!

On the 25th of January 2018, Telkom Mobile tried to debit my account for the amount of R1397.00 and it did not go through as I only received my salary on the 26th. I then phoned Telkom Mobile's customer care department where I was told to do a manual transfer into their account. An sms was sent to me with the relevant banking details as well as the amount needing to be paid. I double checked each detail and made sure I entered every detail correct before proceeding with payment. As expected from Telkom Mobile they debited my account AGAIN!! For this month for the amount of R1397.00 as the transaction went through on the 1st of February 2018 at 00:00. I phoned Telkom Mobiles customer service again and was told with a large sigh that to be refunded would not be an easy process.....then why make me pay twice for the same month!!!!! Why couldn't the first consultant I spoke to tell me to just wait till the 1st. Now the matter is being escalated to the relevant department and then only once approved will take 72 hours to be refunded. Telkom Mobile you're so quick to take our money but when it's your mistake its not so easy to get OUR money back... I was told to send my proof of payment to ********** so let's see if anything actually gets resolved...