Telkom does it again.....
<p>Four months after cancelling my 3G contract with Telkom, that are STILL debiting my account - despite a couple of phone calls, for which I received Reference numbers, one email to Telkom Customer Service, and one post on Hellopeter.com. In fact, Hellopeter.com produced an instant reaction: a sincere apology for the inconvenience, and the assurance that my complaint had been 'escalated'. But I don't want it 'escalated' - I want the issue sorted, and my money back. Then, the nice man from Telkom, a day after their initial response, told me my complaint was being sorted and, once it was sorted, to please change my complaint to a COMPLIMENT! For being thoroughly inefficient, extremely frustrating, infuriatingly unable to sort out a stupid little issue! Compliment Telkom? You must be joking.... Where is my money? Are you going to sort this out, ever? Or do I need to go to the Small Claims Court? </p>
Hi
Thank you for making contact with us.
Please be assured that we have sent your query to the Cancellations Team for further assistance, they will be in contact with you.
Your reference number: ***7
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi
Thank you for making contact with us.
Please be assured that we have sent your query to the Cancellations Team for further assistance, they will be in contact with you.
Your reference number: ***7
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
