Telkom does bad customer service again (Well no suprises)

On 20 Feb 2019 I called in to cancel the line I rented with Telkom, as I was moving. The only service I have is a line rental. I used another ISP for my ADSL and I did not take a voice service. So it was purely just line rental. When I made the call the lady who I spoke to informed that I will have to wait out a notice period of 30 days, and that my line will be cancelled by 20 March 2019. She also informed me that I will only be charged for the 20 days in March the line will be active. When the Telkom invoice came I was for a full month's line rental. I phoned the call centre on 18 March 2019 and I explained that I will not pay the full amount, because 1) I am not renting the line for a full month, 2) the lady who handled the cancellation informed me that I will only pay a pro rata amount.

The lady in the call centre then informed me that there was a problem with the cancellation order, and that they will fix it, and once that was fixed then I can lodge a dispute to change the amount I owe Telkom. The lady informed me that she will email the next day once she received confirmation that the problem was fixed. I am typing this review on 26 March 2019, and I have still no received an email.

On 22 March 2019 I phoned the call centre again to ask what was going on. Eventually ended up with a team manager who told me that I will have to pay the full amount. After an argument of about 40 minutes she realised that the amount needs to invoiced, but again stated that the line first needs to be cancelled before the amount can be changed. She informed me that she arranged with their IT to cancel the line and that I will receive an SMS was the line has been cancelled.

As I type this review on 26 March 2019 I have not yet received an SMS confirming that the line was cancelled, 6 days after the line should have been cancelled and more than a month after I made the phone call to start the process.

It is very clear that Telkom does not care about their customers. Literally every time I have dealt with Telkom, I had a bad experience.

One last note just showing the bad customer service. They do not even offer a call back service. They make a mistake, and you need to waste your airtime/minutes to call them and spend hours explaining their mistake to them.