Telkom does bad business

Good day. I did an early upgrade in April 2021. I was told that my bill will have extra amount for 4 months for the handset fee for my previous contracts. I signed up for the upgrade. Today I tried making a call and my service is suspended. I called your contact centre and was told that my service is suspended due to next months bill being generated with the bill that is due this month and it is affecting the amount I was approved for. I was never informed that if my upgrade is done then my line can be affected. I am really ****ed off as I now have a phone that I cannot use due to being given incorrect or incomplete information. Had I been informed of this when I did the upgrade, I could have made an informed decision about whether I want the upgrade or not. I am now being unfairly prejudiced due to the consultant not giving correct and complete information. This goes against Treating Customers Fairly principles. TCF 2 - Customers are provided with clear information and kept appropriately informed before, during and after point of sale TCF 6 – Customers do not face unreasonable post-sale barriers when they want to change a product, switch providers, submit a claim or make a complaint.

Also I requested to speak to a manager and was told that a manager will call me within 2-4 hours, it is almost 4 hours later and I am still waiting for this call.