TELKOM DODGING WITH MY REFUND OF EXTRA AMOUNTS THEY DEBITED WITHOUT PERMISSION

I AM HAVING A PROBLEM WITH TELKOM WITH A REFUND THAT THEY DONT WANT TO PAY ME BACK AFTER IT WAS LOGGED AND THEY HAD INITIALLY AGREED THAT THEY WILL PAY BACK. TELKOM DEBITED THE BANK ACCOUNT WITH AN EXTRA MONEY WITHOUT MY PERMISSION. I LOGGED A COMPLAINT ON THE 1ST OF MAY AND I WAS TOLD THE REFUND WILL BE PAID BACK WITHIN 72 HOURS BACK INTO THE BANK ACCOUNT. NOTHING HAS BEEN PAID BACK AND ITS NOW MORE THAN A WEEK. I HAVE DONE SEVERAL FOLLOW UPS AND IM BEING THROWN AROUND FROM PILLAR TO POST AND TOLD DIFFERENT STORIES. THIS IS A HUGE INCONVENIENCE AS I HAVE NOW LOST FAITH THAT THEY WILL REFUND ME BACK MY MONEY. I REGRET WHY I HAD TO TAKE OUT A CELLPHONE CONTRACT WITH TELKOM AND I WILL NEVER DO THAT AGAIN, AND PEOPLE OUT THERE BE WARNED BEFORE YOU EXPERIENCE THESE NIGHTMARES. I HAVE ANOTHER PENDING ISSUE WITH TELKOM THAT THEY NEVER RESOLVED IT WHEN I LOGGED IT ON HELLOPETER AND ITS NOW ALMOST A MONTH AND NO FEEDBACK. MAY SOMEONE GET BACK TO ME AS I WANT THIS MONEY BACK. I HAVE SPOKEN WITH DIFFERENT AGENTS AND MANAGERS, BUT THERE IS NO HELP.