TELKOM, DO YOU ONLY CARE ABOUT YOUR BOTTOM LINE?

I'm not even sure where to begin, but the beginning is as good a place as any. We cancelled our DSTV subscription in favor or Telkom Streaming router almost two months ago. Installation took over two weeks to complete, first it sales consultant rung up the wrong application form, then a connection and reset error and not even a full two months later we can't get the router to work at all.

The router hasn't worked since Wednesday. The call centre says 'there is a problem in your area' (Rustenburg, East_End) and that they will send someone out. That was yesterday. It is now the weekend, no call, no responses or updates, no visits and most importantly NO INTERNET!

Please tell me Telkom, your silver tongue sales consultants told us that this would be better and cheaper than DSTV...now we can't watch ANYTHING, how is that better or cheaper? We're now paying for no access. We can't go onto the internet, we can't call the call centre.

How is this good service? What are we supposed to do now? Does anyone at Telkom care enough to provide at least competent customer service?