Telkom do the right thing to sustain your business.

I was called by the contact center agent selling a sim only contract to be of 10GB for only R99. I was moving from using Freeme data of R250 and he said I would save R151 if I take this contract. I received the card on the 4th September 2019 and internet was always paused cause the package he gave me was only for Telkom Network coverage areas. I called Telkom on the 5th September 2019 to cancel and the machine gave me an option that I should cancel online on their website, But my account was not registered there. I then called the contact center again and the agent said the account has not been created yet but she will send the email to the relevant department to do the cancellation. To my surprise I was billed this month an amount of R188 which means that the contract was not cancelled. I called the contact centre a number of time and everyone says its not their department that does that and the send me back to the website which does not have any record of the account.