Telkom do not work over long weekends, don't expect help

Good day, I used Telkom ADSL for 2 years, and Fibre now for close to a year. I fell behind on July's payment, but nobody, notified me. The August and September payment went of by debit order as usual. I paid the arrears on Thursday morning at 05:20. Today is Saterday, and my internet connection is not connected yet. I just spoke to a consultant, she informed me that only the accounts division can help me, and they will only be back on Tuesday. So now I have to wait until Tuesday to be connected again, on the earliest. This is very poor customer service. My mom is with herotel and their technicians were at her house fixing het fibre problems. I have been a telkom customer for a very long time, but it seems to me that it is time for a new service provider. Very bad service from Telkom. I will not recommend them to anyone.