Telkom do NOT know what service is

I requested a line upgrade in October, still has not happened.<br> I have been billed for a line upgrade, even though a Telkom representative promised me that I do not get charged for a line upgrade.<br> I escalated this to Telkom's facebook page and have a long documented conversation starting since 27 October with one promise after another to sort out my problem, to phone me back.<br> To date I have had NOTHING!<br> I am completely frustrated.<br> Telkom has NO IDEA what customer service is.<br> I cannot bring myself to phone their customer care number and be on hold for 2 hours either.<br> I am about to get lawyers involved for the billing issues and will pass on all costs to Telkom.<br> I am really hoping someone reads this and tries to sort out my problem before I have to go here.<br> Enough is enough!<br> I am sick of your company.