Telkom do not know how to use phones

On 29 November I logged a request to move my telkom line from my JHB address to my Bellville one. The website indicated that they would call me in 48 hours (Excluding weekends and Public holidays).

I called the call center on 6 December (Well over the 48 hour deadline fiven by Telkom) to query why I did not receive the promised call. I am told the call center can do nothing except send the department an e-mail asking to call me. At this stage we all know my line will NOT be moved by the 10th with Telkoms pathetic service.

I am told to call 10210 (option 2\1) (Which a subsequent call center agent claimed should be 10213 which is apparently offline). Call 10210 again, ask for assistance. Now the system is down and they will call me back within the hour...

3 hours later I am writing this review with no call back, no assistance and I will probably also not have my Telkom line moved in time.

Pathetic.