Telkom do not help their customers

Sent this email to Telkom abuse on 14 September. Still waiting for a reply!!!<br> <br> Good day,<br> <br> Could someone please help me? I called telkom on 10210 to try and have someone look at my ADSL data usage for me but was told they can't help and have to send an email!!<br> <br> My Telkom number is *** and we have a 50Gb ADSL package. This has always in the past been sufficient as we are not heavy users of the internet. However last month we used up the 50Gb and I had to buy more data. This month we are already up to 38Gb used and I just can't believe we are using so much. Yesterday was a Sunday and we hardly did anything other than a small amount of browsing and social networking on the iPad yet we used over 4Gb from the previous day. I get an email of our usage summary everyday from Telkom.<br> <br> Can you please check this for me and let me know how i can see a report of where the data is getting used. Perhaps there is some kind of fault on the system. I am just certain that we are not using this amount of data!!<br> <br> Please help. I need to understand what is going on!!<br> <br> Kind Regards<br> <br> Simon Groves<br>