TELKOM do not deliver!

Hello! <br> <br> So Telkom did get in tuch with us on the 10 February 2016, giving is a serial number saying someone will call us back.<br> On 15 February 2016 Telkom called us to make an appointment on 22 February 2016, saying it will be a days work so they will come early. <br> Throughout the day we've been waiting and still no one arrived from Telkom to help us?? <br> Is this possible to struggle this much just for someone to come and help us ?? <br> <br> Please can someone from Telkom get in tuch with is so we can know what's going on and why we are still waiting ??