Telkom do not communicate with their customers

So I have been trying to purchase a mo'nice bundle for the past 24 hours with no success so I decided to contact Telkom this morning and waited 35 to speak to an agent only to be told the service is offline and they don't know when it will be restored. Could you not just send an sms to your customers? or at least put info on your website and social media accounts to alert the Telkom community? this is really frustrating!!