Telkom do not care about customer service

Our business has 2 unlimited mobile contracts which we renewed on the 13th of Dec. It was approved immediately but we were told no stock available. Then they gave the excuse that the factory closed and will only be open on the 4th of Jan. We accepted this and waited patiently. On the 4th we went back to Lakeside Mall Branch. Then we were told they needed ck docs to complete everything and they only had 1 phone. We gave them the ck docs by email imm and also took hard copy the next day. We were then told we needed to wait 24 hrs for release receipt. We left it for another 3 days after we were promised every time to be contacted. We were not phone after first time. We went again on Friday and after being told that the lady Zama that helped us is not there we only tried to ask if release receipt was sent and we could collect the one phone but we were ignored completely by one staff member and the other told us to be rudely quiet and stand in line. After standing in line for 1.5 hrs. The lady tried to get the phone released and it took 2.5 hrs of her trying to get someone to help but still no assistance and we left no phone. Just empty promises and bad service