Telkom- do not attempt to get service. that word does not exist with them!!!!

I have tried to get a new line from Telkom since 25 May 2018. The sales person I dealt with has probably not finalised the sale and as a result I have been given the runaround by Telkom this entire week!

Below is the email I sent telkom's complaints team on Wednesday 6 June 2018

1.The Agent, after requesting fibre, failed to advise me that fibre is not available in my area as previously being advised by a sales person and proceeded with logging 3 accounts under the same reference 2.I call on Monday 4 June 2018 at 15:36 to follow up on the order to be advised by an agent who's name I did not take that there is an error and no number has been allocated to my order yet which means nothing was done on the order in the entire time since I placed the order. The call gets cut after 12 Minutes 9 seconds and apparently the agent does not think to call me back. 3.I call back on Tuesday morning 5 June 2018 at 10:37. Speak to an agent named Gugu, who confirms the same thing the previous agent did and then tells me she messaged the back office I will have a number allocated to me by close of business on 5 June 2018, She gives me a reference ********** 09williams WHICH TURNS OUT TO BE BOGUS! and after wasting 18 MINUTES AND 46 SECONDS OF MY AIRTIME NOTHING IS RESOLVED 4.I CALL BACK ON WEDNESDAY 6 June 2018 at 08:21 FOR 15 MINUTES 30 SECONDS Speak to Ricolyn Perumal who tells me there is a "technical error" on my order And he cannot resolve it I HAVE TO CONTACT THE TELKOM TECHNICAL DEPARTMENT TO RESOLVE THE MATTER AS THEY ARE SALES AND CAN ONLY HANDLE SALES MATTERS. M y response to him is, the technical issue is a telkom Matter HOW CAN I AN OUTSIDER DEAL WITH THE QUERY? 5.i GO ONLINE AND SPEAK TO THE TECHNICAL PERSON ON CHAT AND THIS PERSON TELLS ME THEY CANNOT ASSIST ME I HAVE TO SPEAK TO SALES 6.CALL BACK AT 08:46 SPEAK TO A LADY AND BECAUSE I AM CALLING FROM MY CELLPHONE MY AIRTIME MY R90 AIRTIME HAD RUN OUT AS SHE WAS TRYING TO ESCALATE THE MATTER AND I WAS ON HOLD! 7.I load R200 airtime and call back at 9:18 for 7 minutes 53 seconds speaking to a gentleman named DanieL who insists nothing is wrong on my account I tell him I will rather call back as I dont believe what he is telling me. 8.I call back at 9: 26 for 1 minute 20 seconds only to get back to Daniel who insists nothing is wrong. 9.I call back at 9:27 speaking to Lindiwe for 16 minutes 30 seconds only to hear that everyone who I spoke to before has not even escalated my matter. THERE DEFINITE HAS BEEN SOME ISSUES ON MY ACCOUNT AND I was given a reference ********** which has a 48 hour turnaround time. Bear in Mind the person who placed my order told me that I will have service by 8 June 2018 and now I will only hear what happened to the escalation on this day. 10.I have sent an email to telkom on 4 June 2018 and 5 June. NO ONE HAS GOTTEN BACK TO ME TO DATE!!!

I have a problem that these sales people do not know what they are talking about and the only person suffering is me the consumer. I have spent a total of R400 worth of vodacom airtime to try and get this matter resolved. telkom will not re-imburse me for this yet I will have to pay them monthly. This business relationship is stinking before its even started!

To this moment no-one from Telkom or their complaints department has come back to me. I call Telkom this morning at 9:26 and speak to Thobile for 15 Minutes 39 seconds. She tells me she will now allocate a number for me to have the order proceed. I'm placed on hold while she does this. She comes back and says the number has been allocated and I need to make a deposit of R700 so the technician can be allocated. I ask for an invoice and she says I will receive a text or I can call the billings department on 10210. I asked her why no one else could do what she just did and she says telkom had a dystem error since 25 May 2018 when I placed the order and then She refused to give me her surname for reference.

I call the billings department who tells me the sales department needs to give me an invoice for the deposit and he does not see any amount payable. To this very moment I have not received a text with my allocated number nor a text with the deposit so I guess my order really is not progressing.

I have decided that after telkom wasted my time and money I will not pursue this issue any further. Telkom thinks because it has a monopoly on landlines they can shove people around!!!!