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Nerissa N

1 reviews | Active since Jun 2014

14 May 2016, 18:08

Telkom - do not advertise deals that you cannot deliver

<p>I have placed an order at the Mall of the South branch three weeks for the Samsung s7 edge gold and each time i go there they say there's no stock. I try calling the store and th phone just rings. I went there today and the lady cant even advise when Telkoms warehouse will be delivering stock. To make matters worse when i asked the lady for the stores telephone number, thinking i had the wrong number cos each time i tried calling the phine just rings, she tells me they don't take any calls. </p> <p> </p> <p>Your sales call centre number just rings. Your service is just pathetic and very poor!!!! </p> <p> </p> <p>At least let your stores know when stock will be arriving so they can have the decency of calling customers to advise when they can be receiving their order!!!</p> <p> </p> <p> I suggest someone gets back to me to let me know when i can accept my order.</p>

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Replies (1)
Telkom
Telkom's reply17 May 2016, 12:25
Official

Hi Nerissa01

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will get back to you.


We really do apologize for any inconvenience we have cause to you.


Your reference number is: SM233993

Regards
Luleka
Telkom Social Media Team