Telkom do it again

<p>Looks like someone at Telkom has messed up yet again. I originally signed a contract for 4mbps uncapped, when the technician arrived he advied that for some reason our area cant go higher than 2mbps. I phoned and spoke to a few people and eventually got it dropped accordinglly. A few months after that i was being charged for 4mbps again. Eventually managed to resolve that and now AGAIN am getting charged for 4mbps. After trying for ages yesterday and getting passed from department to department because nobody is competent enough to sort this issue out i was given an email address where i could send my complain to get my contract downgraded to the actual line speed and register for my refund of the surpus charges. Imagine my surprise when i get an electronic reply stating that this email is only for cancellations and if this is not a cancelation i must call the people who kept passing me on to the next person without helping. I am so tired of this nonsense, how does it keep reverting back.</p> <p> </p> <p>I sincerely hope someone from Telkom reads this and is able to sort out this issue once and for all.</p>