Telkom Dlink routers & support

I have been dealing with Telkom Clearwater mall on a upgrade from adsl to fibre since end May 2018 through today 22 July 2018 with no end in sight nor solution. 1. Upgrading my adsl to fibre Telkom did not deactivate my adsl so double charging me 2. Fibre installation took nearly 2 months to take place due to details or installation request from Telkom side was not sent to vumatel. 3. 7 July vumatel installed the fibre, today 22 July Telkom seems to not know how to get the dlink router to get activated. 4. I have seem email communication where Telkom is fully aware the dlink routers don’t work with the vumatel network. 5. The branch manager of Clearwater mall has purposefully and deliberately avoided responding to my emails to her and returning calls which I have left for her to call me back. The attitude of the specific staff in store (Moho, Mammo,Yvette) are shocking and of poor taste. 6. We have spend numerous hours on the helpline with technical staff and being diverted back to vumatel and back to Telkom again.

We feel Telkom are ******** in their dealings and have no honor or integrity with the business.