Telkom Disservice

I have been using Telkom services since 2012 to procure data monthly for Internet services with my desk top computer at home. I started with their Simple Option, then migrated to the 5GB + 5GB for R 199 per month. Sometime last year, Telkom advertised a package of 10GB +10GB for the same R199. About July 2017, Telkom called me to say that they could deliver to me a new router HUAWEI B315-8F9F, which they were promoting for no extra charge and I obliged. Days later they delivered the router as promised.

On 17 August I went to Telkom Office in Hatfield Pretoria to migrate from the 5GB + 5GB to 10GB + 10GB for the same R199 as they advertised. Unknown to me, the girl at the shop opened a separate account on the 10GB + 10GB and was delivering another set of the same HUAWEI router to me. I told her I already had the router and the girl said I could sell the previous one, as it was then selling for about R1, 400. I was taken aback as I wondered how I could stand by street corner to sell a Telkom router. It was not until November 2017 that I discovered that I was unknowingly running two accounts and Telkom was now charging me double the amount R398 instead of R199, and later increased the charge to R406 per month. Towards the end of November 2017 I went to the same Telkom shop in Hatfield to ask them to council one of the accounts since I only had one computer. I reiterated that I wanted Telkom to migrate me from 5GB + 5GB to 10GB + 10GB for the same R199, which is what I had asked for on 17 August 2017.

Since then Telkom has been debiting my account with all sorts of suprelious charges R706, R1000+ etc. I have lodged over six complaints for this migration to be effected, but Telkom will not act on my request. Insead, it continued to debit my account. In March or so this year, I was advised by my bank to reverse the charges, which I did and from then Telkom suspended my account but continued to charge my account and will not honour my continued request to have one of the accounts cancelled and migrate me to the 10GB + 10GB till today. As I write, Telkom has since suspended my account but continues to charge geometrically increasing amounts against my account. Please help save me from Telkom's financial stress, which has lingered for about one year now.