RW
Riaan W

1 reviews | Active since Jul 2015

12 Jul 2015, 10:44

Telkom dissapoints again

So after filling in forms for a new ADSL line installation at Telkom I get no less than two messages and <br> a phone call confirming that Telkom will come out on Friday between 7:00 and 12:30 and do the installation.<br> Needless to say someone had to be at home and as I was not here for the week, my wife took unpaid leave from her work to be at home when they pitch up. <br> She sat around at home all day wasting time waiting for Telkom to arrive but alas no one pitched up. Not even a phone call to say \sorry we won't make it"or \""that the appointment has been cancelled\"". Nothing!<br> <br> Come next week I will be cancelling my Telkom contract and rather try someone like Neotel or a 3G alternative.<br> I definitely do not want to continue with Telkom if they start off treating new customers like this. I do not even want to know how they treat existing customers. It's a real pity as I really thought Telkom to be the exception of the already bad service doing the rounds in South Africa. <br> Shame on you Telkom!<br> <br> """

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Replies (1)
Telkom
Telkom's reply12 Jul 2015, 11:17
Official
Hello P33rtjies,

Thank you for contacting us.

We sincerely apologise for the inconvenience caused.
Your reference number is SM124907.

Your query has been escalated to the relevant department and feedback will follow soon.

Regards
Noleen
Telkom Social Media Team

Best regards,