TELKOM DISSAPOINTMENT

I am frustrated and angered by the manner in which im being treated by Telkom. Firstly there Adsl 4 meg line that was fitted last year November that never worked i was notified by the tech (***) to cancel the line and take up maybe a Lte line, which i did. I went into the store and cancelled my contract which i have the docs for (cancellation date 09/11/2017).This however was never done by Telkom they still persisted to debit me to this very day for something I dont even have in my posession. This is ***** how can i pay for something I dont have. I only saw a bank statement 2 months ago that alerted me to the fact that telkom have been debiting me from last year. I trusted your store and your staff in Gateway which have nit done there jobs. Being highly pregnant I immediately went to the closest store which is the Gateway branch. Talk about Pathetic Service, the store manager who doesnt know how to introduce himself or acknowledge me as a customer goes on by saying he knows what the problem is it is common and i must just fill out another form and wait. No apology, i was also told that the forms i filled cannot be found and was never submitted. They cannot do anything about that. ( I had to go home and find the form that was filled out in the store. TELKOM SA PLS EXPLAIN where do u get *********** staff from....it starts from your stores (managers and staff) and works all the way to your call centres. I keep phoning your call centre at my own cost on 10210, firstly 2 months going on no resolution. There is no manager in the call centre for me to speak to and escalate this matter. I have been told more than twice its been eacalated but I have emails and reference numbers which are useless if im still waiting for a response. My invoice comes to me like clock work but not one response or any indication as to when you will refund me from last year November. I have a 0 recommendation to give your store, staff or anyone associated to your brand. I feel as a customer ******, Frustrated and Emotionally Distressed by incompetence from your group. I want answers, I want my money, whose going to pay for all my bank charges, endless amount of phone calls and the bad name you are creating for me on my credit profile??????